Packages are dispatched within 24 to 48 hours after receipt of payment. Delivery times are those related to the carrier you have chosen. We do our best to ship same day orders placed before 12:00 CET
Tracking your order
You can track your order from shipment to delivery. Whatever the chosen delivery method, we send you a link to the shipping of your order to track your order online. This link is also available on your customer area under "my account".
The shipping costs are calculated in real time based on the items in your cart, your delivery area and the chosen carrier, and are displayed before the payment step. The shipping costs include the preparation and packing costs as well as the shipping costs. We recommend that you group all your items in a single order so you do not have to pay for shipping more than once.
The shipping costs are offered from 39 € incl. VAT of purchase when shipped in France with GLS, and 49 € incl. VAT when shipped in Europe Zone 1 (Belgium, Germany). This offer is not combinable with other discounts and does not apply to products already on sale.
- Mondial Relay : from 4,90 € incl. VAT
- Colissimo : from 7,90 € incl. VAT
- Chronopost : from 10,90€ incl. VAT
Delivery in DOM / TOM and abroad
List of countries and shipping costs associated are displayed before you place your order.
With Point Relay delivery service, orders are delivered within 24-72 hours in the Relay Point of your choice. The complete tracking of your order from shipment to delivery can be done online on the carrier's website thanks to the tracking number provided.
With the Colissimo delivery service, orders are delivered within 48 hours in France and 5 - 10 days abroad. Have them delivered to your home, office or holiday location. The complete tracking of your order from shipment to delivery can be done online on the carrier's website thanks to the tracking number provided.
With the Chronopost delivery service, orders are delivered within 24 hours in France and 2 - 5 days abroad with delivery against signature. Have them delivered to your home, office or holiday location. The complete tracking of your order from shipment to delivery can be done online on the carrier's website thanks to the tracking number provided.
If you encounter any problem with the delivery (package not received, damaged, other ...), contact us immediately via the contact form so that we can open an inquiry and send you your products as soon as possible.
You have 14 days after the date of your order (date of the invoice) to request a refund of it, by returning it by post at your expense to the address indicated below.
Return shipping fees are free for orders that have been paid via PayPal, subject to activation in your PayPal account of this option. See conditions here: https://www.paypal.com/webapps/mpp/refunded-returns
Damaged, soiled or incomplete products where the expiry date has expired at the time of return will not be resumed.
7 route du Petit Rhin
Non conforming products
In case of return due to non-conformity of the product, a new product will be sent to you at our expense. It is imperative to attach the invoice to your order, it is available in your customer area "my order history" and in the confirmation email payment of your order.
The order will be refunded in full within a maximum of 30 days from receipt of the returned order. It is imperative to attach the invoice to your order, it is available in your customer area "my order history" and in the confirmation email payment of your order.